Privacy Policy

This policy explains what personal information I collect when you visit this website or work with me, how I use it, and the rights you have over it. I keep this simple and honest — the same way I hold everything else.

Who I am

I am Polina Collins, a shamanic healing practitioner based in the United Kingdom. For anything relating to your personal data, you can reach me at hello@polinacollins.com.

What I collect, and why

• When you contact me — your name, email address, and whatever you choose to share in your message. I use this solely to reply to you and arrange sessions.
• When you become a client — contact details, session notes, and any health information you share with me so I can hold sessions safely. Health information is treated as especially sensitive and is only ever collected with your consent.
• When you visit this website — this site is hosted by Netlify, which may collect basic technical logs (such as IP addresses) for security purposes. I do not run advertising trackers or sell data to anyone.

The legal basis

I process your data on the basis of consent (when you contact me or share health information), contract (when you book and attend sessions), and legitimate interest (keeping basic records of my practice).

How long I keep it

• Enquiry emails that don't lead to work together — deleted within 12 months.
• Client records and session notes — kept for 7 years after our last session, in line with standard practice for complementary therapists and insurance requirements, then deleted.

Who I share it with

No one, except where the law requires it, or where a service I use to run my practice processes it on my behalf (such as my email provider or website host). I will never sell your information or share it for marketing.

Confidentiality and its limits

What you share with me in sessions stays between us. The only exceptions — which apply to every practitioner — are where I believe there is a serious risk of harm to you or another person, or where I am legally required to disclose information.

Your rights

Under UK GDPR you have the right to access the information I hold about you, correct it, ask me to delete it, and object to or restrict how it's used. Just email me and I'll act on it promptly. If you're ever unhappy with how I've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

If this policy ever changes meaningfully, the updated version will be posted here with a new date.

Last updated: July 2026